How can we help you?
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FAQ
Common questions about our artisanal fragrances and ordering process.
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Shipping Info
Details on delivery timelines and international shipping rates.
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Returns & Refund Policy
Our commitment to your satisfaction and return procedures.
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Privacy Policy
How we protect and manage your personal olfactory profile and data.
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Terms of Service
Legal framework for using our digital gallery and services.
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Cancellation Policy
Guidelines for modifying or cancelling orders before shipment.
Frequently Asked Questions
Are your fragrances authentic? expand_more
Yes, all our perfumes are crafted in-house by master perfumers using the finest ingredients sourced globally. Every bottle comes with a unique authenticity certificate verified for the Bangladeshi market.
How do I store my perfume? expand_more
Keep your fragrance in a cool, dark place away from direct sunlight and humidity. For optimal preservation, we recommend keeping it in its original packaging.
Shipping Information
| Destination Zone | Delivery Time | Shipping Fee |
|---|---|---|
| Inside Dhaka | 24 - 48 Hours | ৳ 60 |
| Chittagong & Sylhet | 2 - 4 Days | ৳ 120 |
| Rest of Bangladesh | 3 - 6 Days | ৳ 150 |
Returns Policy
We offer a 7-day hassle-free return policy if the product remains unopened and in its original premium packaging.
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"A scent should linger in the heart, not just the air." — The JHUM PERFUME INC Philosophy
Still need help?
Our curation team is available from 10 AM to 8 PM to assist with your olfactory journey.